Acts as a coach for team members on training related to service, returns and exchanges, service recovery and corporate service programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange (MCX). Understands and articulates all MCX value stories, programs and promotions. Takes ownership and follows up with customers to ensure their problems were resolved. Proactively identifies opportunities to resolve customer problems and concerns before they happen. Understands and operates within all service policies and exercises an "I can DO that!" mentality when a customer problem occurs. Reports to the Experience Manager, Sales Manager, Store Manager or Marine Mart Manager. May assist store leadership with special events ensuring customer experience criteria is met.
Assists the Experience Manager, Sales Manager, Store Manager or Marine Mart Manager in the execution of corporate service programs, promotions and other events as well as daily and weekly Dress Blue Experience standards at all customer touchpoints.
Completes all sales and return transactions using the Point of Sale system. Leads the Customer Service Desk or central checkout operations in collaboration with the Experience Manager, Sales Manager, Store Manager or Marine Mart Manager. Short Term Income Replacement Insurance.Medical and Dental Benefits (Aetna, HMSA, and Kaiser).Retirement Plan - 1% employee contribution and a 5 year vesting period (once vested: can collect a lifetime monthly pension annuity when retirement age is reached).401(k) Retirement Plan with up to a 5% employer match.This vacancy is also eligible for the following Employee Benefits:
Candidates selected for this position will serve as a REGULAR PART-TIME EXPERIENCE SPECIALIST NF2 working for MCCS. This position is located at MARINE CORPS BASE HAWAII - MAIN EXCHANGE. As a service-oriented organization, we never waver in our commitment to our Corps. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community.
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